Legal
Refund and cancellation
policy
How trials, cancellation and refunds work for Cartema subscriptions. Last updated 9 November 2026.
Online orders of Cartema's personal plans are processed by our online reseller Paddle.com, which is the Merchant of Record for all such orders. Paddle provides all customer service inquiries related to payments and handles returns.
Organisation plans are not sold through Paddle: they are invoiced by M.D.V.I.A., LLC under an agreement with your organisation.
Free trial
Every paid Cartema plan starts with a 14-day free trial. No card is needed to start it. If you do not subscribe, the trial ends and nothing is charged.
Cancelling
You can cancel a subscription at any time from your account. Cancelling stops the next renewal; you keep access until the end of the period you already paid for.
Refunds
Because the trial lets you try the full service before paying, we do not refund partial months or unused time on a period that has started.
If you subscribed through the Apple App Store or Google Play, the store handles the payment and its own refund process applies.
Nothing on this page limits any right to a refund that the law gives you as a consumer.
Organisation plans
Standard, Professional and Government plans are invoiced under an agreement with your organisation. Their terms, including payment and cancellation, are in that agreement.
How to ask
Questions about a charge: write to info@mdvia.am with the e-mail address of your Cartema account and the date of the charge.
See also the Terms of Service, the Privacy Policy, the plans and prices and the company details of M.D.V.I.A., LLC, Yerevan, Armenia.